Agency Agreement
(Hereinafter referred to as 'the Agreement')
This Agreement, addressed to an indefinite circle of persons, is a public offer in accordance with the applicable laws of Singapore.
The offer becomes effective from the date of its publication on the Agent's website at https://donatbank.com and remains valid until the Agent revokes the offer. The Agent reserves the right to modify, supplement, or revoke the offer at any time at its discretion. Modifications and additions to the offer come into force upon their publication on the website unless otherwise specified by the Agent. If the Principal continues to use the Agent's services after modifications and/or additions, it is considered that the Principal agrees with all the changes.
Acceptance of the offer (unconditional acceptance of the terms) and conclusion of the Agreement occur when the Principal fully pays for the order on the website. By making a payment, the Principal confirms they have reviewed and agreed to the terms of the offer before accepting it. The Agreement is deemed concluded from the moment the offer is accepted without requiring the parties to sign a unified document.
DEFINITIONS
Agent — GUPP Pte, Ltd. SG - SG
Principal — Any individual or entity that concludes this Agreement with the Agent by filling out the appropriate form on https://donatbank.com.
Order — A request made by the Principal via the website for the Agent to conclude a license or sublicense agreement with the Seller for acquiring a Digital Service.
Seller — A third party with whom the Agent is authorized to act on behalf of and at the expense of the Principal to acquire a Digital Service.
Digital Service — Virtual game currency or virtual game items whose rights of use are transferred to the Principal under a license or sublicense agreement.
Agent's Services — Services rendered by the Agent to the Principal for acquiring Digital Services.
SUBJECT OF THE AGREEMENT
The Agent undertakes, on behalf of and at the expense of the Principal, to conclude a license or sublicense agreement with the Seller to enable the Principal to use the Digital Service and to fulfill the obligations of the Principal under this agreement as agreed by the parties.
In return for fulfilling these obligations, the Principal agrees to pay the Agent a fee in the amount and manner specified in this Agreement.
The Agent shall make all necessary payments under the agreement with the Seller on behalf of and at the expense of the Principal.
TERMS OF EXECUTION
The Principal fills out the required form on the website, specifying all necessary information such as ID, UID, Server ID, Zone ID, Email of the game account, and details of the Digital Service requested.
Upon confirmation of the order, the Principal proceeds to payment within 2 hours. Failure to make the payment within the specified time is considered a refusal to conclude the Agreement. The Agreement is considered concluded upon payment.
The Agent shall fulfill the Principal's request within 48 hours from the time of payment.
The Principal's order is deemed fulfilled once the Digital Service is credited to the Principal's account.
AGENT'S FEE
The Agent's fee is determined in accordance with the rates published on the website. The Agent reserves the right to change its rates unilaterally. New rates become effective upon publication.
The Principal agrees to pay 100% of the Agent's fee and the cost of the Digital Service in advance.
All payments are made via wire transfer to the Agent's account specified on the website.
RIGHTS AND OBLIGATIONS
The Principal must provide complete and accurate information necessary for fulfilling the Agreement.
The Principal bears full responsibility for any errors in the information provided.
The Agent is obligated to conclude the required agreements with the Seller to fulfill the Principal's order.
The Agent reserves the right to assign the execution of this Agreement to third parties (subagents) without the prior approval of the Principal.
REFUND POLICY
Refunds are made in accordance with the refund policy specified on https://donatbank.com/help.
Refunds are processed within 10 business days unless otherwise specified.
The Agent is entitled to deduct its fee and any expenses incurred before processing the refund.
TERM OF THE AGREEMENT
The Agreement becomes effective upon payment by the Principal and remains in effect until all obligations are fulfilled.
The Agent may unilaterally terminate the Agreement with 48 hours' notice and shall refund any payments received.
LIABILITY
The parties bear liability for non-fulfillment or improper fulfillment of their obligations in accordance with the laws of Singapore and the terms of this Agreement.
DISPUTE RESOLUTION
Any disputes arising from this Agreement shall be resolved through negotiations and pre-claim procedures.
If the dispute cannot be resolved amicably, it shall be referred to the courts of Singapore.
PERSONAL DATA
By placing an order, the Principal consents to the processing of their personal data by the Agent.
The Agent ensures the confidentiality of personal data and undertakes all reasonable measures to protect it.
FINAL PROVISIONS
All notifications, claims, or other communications shall be made via email or through the website as specified in the Agreement.
The Agreement is governed by the laws of Singapore.